Shipping & Returns

Standard shipping

We offer free standard shipping within Canada when you spend $75 CAD or more and a flat fee of $7.50 CAD for orders less than $75. Due to restrictions from our shipping partner, we can not ship packages to PO boxes at this time.


Shipping outside of Canada to the US

We offer free standard international shipping to the US when you spend $100 CAD or more and a flat fee of $15.00 CAD for orders less than $100 CAD.

We do not currently ship to Alaska, Hawaii, or Puerto Rico. Due to restrictions from our shipping partner, we can not ship packages to PO boxes at this time.


Processing times

Please allow at least 2 business days for your order to be processed.

During high volume periods, please expect a delay of 3 to 8 days for your order to be processed.

How do I change or cancel my order?

Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed, we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.


What do I do if the order I received is wrong/damaged?

If there is a problem with your order, please reach out to our Customer Service team by emailing customerservice@t-kettle.com. Please note that it may take us longer than usual to reply during especially busy periods.


Returns

We do not currently offer online returns on our loose leaf tea. If you’re unhappy with your purchase of one of these items, please feel free to contact our Customer Service team by emailing customerservice@t-kettle.com, and we’ll get back to you with a proposed solution.

Please note that we currently do not accept online purchases to be returned at any of our T. Kettle locations. Additionally, we do not accept in store purchases to be returned to our online store.